Arranging Household Cleaning Support

Start with the support you need

Describe the household tasks, preferred visit times, access arrangements and communication preferences that would make the service useful. Separate ordinary household cleaning from personal care, clinical work and other support tasks. A business appearing in an NDIS cleaning category does not establish registration, funding eligibility or suitability for a participant.

Check the provider and payment arrangement

The NDIS guide to choosing a provider explains that registration requirements depend on how supports are managed and the support involved. Check your own circumstances with the appropriate plan contact before booking. Do not assume that a cleaning invoice can be paid from any plan.

Prepare a household cleaning brief

• List rooms and tasks, with priorities for a fixed visit length.
• Explain accessibility, equipment and any practical communication arrangements.
• Identify the authorised contact for schedule changes and additional work.
• Confirm who supplies products, equipment and consumables.
• Agree on privacy, keys and access to rooms.

Put the arrangement in writing

Ask for the service scope, rate, visit length, travel or additional charges, cancellation terms and payment process. Discuss staff continuity, replacement workers and how concerns will be raised. A written agreement should make the practical arrangement understandable to the participant and provider.

Check invoices and review the service

Confirm the information required by the person or organisation handling payments. The NDIS payment guide describes different payment arrangements. Keep records appropriate to your plan and raise discrepancies before accepting additional work.

After the first visit, review whether the agreed tasks, communication and timing meet your needs. Changing priorities or a provider should follow the arrangement you have agreed; the directory does not make funding decisions or certify a provider's eligibility.