CleaningPages (we, us or our) operates an Australian cleaning services directory and enquiry platform based in New South Wales, Australia. This policy covers personal information handled through our website, business accounts, quote requests and related communications.
We respect your privacy and handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply to us. Our location in NSW does not limit any privacy rights you have under applicable Commonwealth or state law.
1. Information we collect
The information we collect depends on how you use CleaningPages. It may include:
- Your name, email address, phone number, suburb or postcode, requested service, project description and communications with us.
- Account details, a securely hashed password, account preferences and records of account activity.
- Business names, contact details, addresses, service areas, team details, photographs, qualifications, licence and insurance information, supporting documents, reviews and replies.
- Subscription, billing and transaction information, including payment identifiers and limited payment method details supplied by our payment processor. Card details entered into Stripe checkout are handled by Stripe; CleaningPages does not store full card numbers or card security codes.
- Technical information such as IP address, browser and device information, pages visited, referral information, cookie identifiers and enquiry submission records.
Please do not include sensitive information, identity documents or another person's personal information in a quote request unless it is necessary and you have authority to provide it. We do not ask for sensitive information in ordinary quote requests.
2. How we collect information
We collect information directly when you submit a form, create or update an account or listing, upload content, subscribe, or contact us. We also collect technical information automatically when you use the website.
We may receive information from business representatives, publicly available business websites and registers, existing directory records, payment providers and people authorised to act for you. If a public listing contains your personal information and you want it corrected or reviewed for removal, contact us.
You can browse without identifying yourself or use a pseudonym where practical. We need accurate contact and project details to send enquiries to businesses, and account or billing information to provide account and subscription services. If you choose not to supply necessary information, we may be unable to provide that service.
3. Why we use information
We use personal information to:
- Operate the directory, publish business profiles, match enquiries to relevant providers and deliver quote requests.
- Manage accounts, verify business information, administer subscriptions and payments, and provide support.
- Send service messages, lead notifications and enquiry follow-ups, including asking whether a job proceeded.
- Understand website use, improve our services, prevent spam, fraud and misuse, and maintain security.
- Meet legal obligations, keep necessary records and resolve complaints and disputes.
Enquiry matching uses the service requested, location and provider service information. You can contact us if a match appears unsuitable or you need help with an enquiry.
4. Sharing quote requests and business information
When you submit a quote request, we share your name, email address, phone number, location and project details with relevant businesses so they can assess your request and contact you. Your request may be sent to more than one business. A request made from a particular business profile may also be shared with other suitable providers.
Recipient businesses handle the information they receive under their own privacy practices and applicable law. You can ask a business directly about its handling of your information or contact us for help identifying recipients. Withdrawing a request cannot recall information already provided to a business.
Published business profiles, contact details, reviews, replies and public media can be seen by website visitors and search engines. Supporting credential documents are used for verification and administration rather than included as public profile downloads.
5. Other disclosures
We may disclose information to service providers who support hosting, storage, email delivery, analytics, payment processing, security and customer support, and to professional advisers where needed. We may also disclose it where required or authorised by law, to respond to a lawful request, or to protect legal rights and safety where permitted by law.
We require businesses receiving enquiries through CleaningPages to use those details to respond to the enquiry and manage the resulting customer relationship. Receiving an enquiry does not give a business permission to add you to unrelated marketing lists.
6. Australian storage and overseas service providers
CleaningPages stores its application data in Australia. This includes the account, listing and enquiry records held in our own systems.
We also use Google Analytics for website measurement and Stripe for subscription payments. These providers operate internationally and may process information outside Australia, including in the United States. Australian hosting of our own systems does not mean all information handled by these providers stays in Australia.
See Google's privacy policy and Stripe's privacy policy for their processing locations and practices. Contact us for further information about service providers and likely overseas recipients. Where the Australian Privacy Principles apply, we take reasonable steps required by law to protect personal information disclosed overseas. This policy does not ask you to waive those protections.
7. Cookies and analytics
We use cookies and similar browser storage for sessions, security and preferences. Google Analytics helps us understand visits, device and browser types, referral sources and how people use the website. It may use cookies and collect information about your interactions with the site.
You can block or delete cookies using your browser settings, although some account and website features may stop working. Google also provides a Google Analytics opt-out browser add-on.
8. Communications and marketing choices
We send account, payment, enquiry and security messages needed to provide our services. Where we send promotional electronic messages, we do so with consent as required by the Spam Act 2003 (Cth), identify the sender and provide a working unsubscribe option.
You can unsubscribe from promotional messages using the link in the message or by contacting us. Businesses can manage lead notification preferences through their account or the unsubscribe link in lead emails. Unsubscribing from marketing does not stop essential account or transaction messages.
9. Security and retention
We take reasonable steps to protect personal information against misuse, interference, loss and unauthorised access, modification or disclosure. Measures include access controls, password hashing and restricted access to private supporting documents. No internet service can guarantee absolute security.
We retain information for as long as reasonably necessary for the purpose it was collected, including providing services, keeping legally required business records, managing complaints and protecting against fraud. When information is no longer needed, we take reasonable steps to destroy or de-identify it, subject to legal requirements and backup retention cycles.
If a data breach occurs, we assess it and take appropriate remedial action. Where the Notifiable Data Breaches scheme applies and notification is required, we notify affected individuals and the Office of the Australian Information Commissioner.
10. Access, correction and removal requests
You can request access to personal information we hold about you, ask us to correct inaccurate, incomplete or outdated information, or request account closure or removal of information by emailing [email protected]. We may need to verify your identity and authority before acting.
We respond within a reasonable period and aim to respond within 30 days. There is no charge for making a request or correcting information. If a reasonable access charge is permitted and necessary, we explain it before proceeding. If we cannot grant a request, we explain the reasons and available complaint options, unless the law prevents us doing so.
Removal is subject to any lawful need to retain information, including transaction records and records needed for disputes. Closing an account does not automatically remove information already lawfully received by independent businesses or indexed by search engines.
11. Privacy enquiries and complaints
Contact the CleaningPages Privacy Contact at [email protected], with details of your concern and how you would like us to resolve it. We will acknowledge your complaint, investigate the relevant circumstances and aim to provide a response within 30 days. If more time is needed, we will explain why and keep you informed.
If you are dissatisfied with our response, or have not received a response after 30 days, you can contact the Office of the Australian Information Commissioner (OAIC). The OAIC can explain whether your complaint falls within its jurisdiction and the options available to you.
12. Changes to this policy
We may update this policy as our services or legal obligations change. The current version and its last updated date will be available on this page. We will provide additional notice of material changes where appropriate or required by law, and obtain consent where required for a new use or disclosure.
For the conditions that apply to using the platform, read our Terms and conditions.