These terms apply to your use of CleaningPages (we, us or our), an Australian cleaning services directory and enquiry platform based in New South Wales, Australia. Please read them before submitting an enquiry, creating an account or purchasing a subscription. If you do not agree to these terms, do not use those services.
1. Our service
CleaningPages helps people find independent cleaning businesses, view business profiles, access general guides and calculators, and send quote requests. Businesses can manage listings and enquiries and purchase available subscription services.
CleaningPages does not carry out cleaning or other trade work. Unless we expressly agree otherwise in writing, any quote, booking or contract for that work is between you and the relevant business. Each provider is responsible for its own prices, advice, work, licences, insurance and legal obligations.
This describes the respective roles of CleaningPages and providers. It does not exclude our responsibility for our own services, representations or conduct, or any rights you have under law.
2. Accounts and authority
You must be at least 18 years old to create an account, purchase a subscription or submit a quote request. If you act for a business or another person, you must have authority to do so and to provide their information.
Provide accurate and current information, keep login credentials secure, and tell us promptly if you suspect unauthorised account use. You are responsible for activity you authorise and for taking reasonable care of your account security.
3. Quote requests and provider contact
Submitting a quote request authorises CleaningPages to share your contact details, location and project description with relevant businesses so they can contact you about your enquiry. Requests may be shared with multiple providers. Choosing a business profile does not necessarily limit distribution to that business.
A request is not a confirmed booking, an accepted quote or a promise that a provider will respond. You are free to decline quotes and choose whether to engage a provider. We do not promise a particular number of quotes, response time, price, provider availability or outcome.
Before engaging a provider, check the scope of work, price, qualifications, current licence, insurance, references and any approvals required. Confirm any qualifications, access requirements and permissions relevant to the specific work.
If you want to withdraw an enquiry, contact us. We can help with future distribution, but cannot recall details already sent to a provider or cancel a contract you have made with that provider.
4. Listings, reviews and verification
Businesses must keep listing information accurate, advertise honestly, hold required licences and insurance, and only offer services they are legally entitled and qualified to provide. Tell us promptly about changes affecting a listing or verification status.
A verification badge indicates that the business has met the checks described on the platform at the relevant time. It is not a government endorsement or a guarantee of ongoing licensing, workmanship, safety or suitability for a particular job. Check current credentials with the provider and relevant regulator.
Reviews must reflect genuine experience and must not be fabricated, misleading, defamatory or unlawfully disclose another person's information. We may seek supporting information, correct inaccurate listing information, or remove content that breaches these terms. Paid services do not entitle a business to false reviews or misleading verification claims.
5. Business use of enquiries
Businesses receiving an enquiry must use its personal information only to respond to the request, prepare a quote and manage any resulting customer relationship, or as otherwise authorised by the person or law. Protect that information and comply with applicable privacy, marketing and telemarketing laws.
Do not resell enquiry details, share them for unrelated purposes, or add people to unrelated marketing lists without the required consent. A lead is an opportunity to respond to an enquiry; it is not a guarantee of a booking, revenue or exclusive access to a customer.
6. Subscriptions, payments and cancellation
Any applicable fees, currency, billing interval, GST treatment, trial conditions and recurring payment arrangements will be disclosed before you confirm a purchase. You authorise recurring charges only where you have agreed to them at checkout. Stripe processes subscription payments.
If you choose a recurring subscription, it renews at the disclosed interval until cancelled in accordance with the terms shown at purchase. You can manage or cancel your subscription through the billing settings and Stripe customer portal, or contact us if you need help. Cancellation generally takes effect at the end of the current paid period, as shown in the portal.
We will give reasonable advance notice of proposed price or material subscription changes, and an opportunity to cancel before they take effect. Changes will not retrospectively alter charges for a period already paid for.
Refunds and other remedies are available where required by the Australian Consumer Law or another applicable law, and where expressly offered in the plan you purchased. No trial, cancellation or refund statement limits those rights.
7. Acceptable use
You must not use CleaningPages to:
- Submit false enquiries, impersonate others, misrepresent a business or publish unlawful or misleading content.
- Send spam, harass people, infringe intellectual property or misuse personal information.
- Attempt unauthorised access, introduce malicious software, bypass security or disrupt the service.
- Harvest personal information or scrape the directory in a way that breaches privacy, intellectual property rights or service security.
8. Content and intellectual property
CleaningPages and its licensors own the platform's software, branding and original content. You may use the website, guides and calculators for their intended purposes. Other reproduction or commercial reuse requires permission unless allowed by law.
You retain ownership of content you submit. You grant us a non-exclusive licence to host, reproduce, format and display it as reasonably necessary to operate and promote your listing or provide the service you requested. Private enquiries and supporting documents are not licensed for public advertising.
You must have the rights and permissions needed for submitted content. You can request removal of your content; we may retain copies where reasonably needed for legal obligations, dispute records or ordinary backup cycles.
9. Guides, calculators and external websites
Our guides and calculators provide general information and estimates based on the inputs and assumptions stated. They do not replace a provider assessment or product instructions. Confirm the cleaning scope, product suitability and final quote with your chosen provider.
External websites and provider information may change. We take reasonable care with our own content, but do not control third-party websites or guarantee the accuracy of information supplied by independent businesses.
10. Australian Consumer Law and liability
Nothing in these terms excludes, restricts or modifies a consumer guarantee, right or remedy under the Australian Consumer Law, the Fair Trading Act 1987 (NSW), or any other law that cannot lawfully be excluded, restricted or modified.
Where applicable, our services carry guarantees including due care and skill and fitness for a disclosed purpose. If a service fails to meet a consumer guarantee, you may be entitled to remedies such as rectification, cancellation, a refund or compensation, depending on the circumstances and the law.
We do not guarantee uninterrupted or error-free access and may need to perform maintenance. Responsibility for loss is determined under applicable law, including the nature of the failure and each party's conduct. These terms do not impose a blanket exclusion of liability for our negligence, misleading conduct or breach of a non-excludable obligation.
11. Restricting or ending access
We may restrict an account, listing or content where reasonably necessary to address a material breach of these terms, unlawful activity, a security threat or harm to others. Where practical, we will explain the reason and give you a reasonable opportunity to respond or remedy the issue. Immediate action may be needed for urgent safety, security or legal reasons.
You can stop using the service or request account closure by contacting us. If access ends, any entitlement to a refund or other remedy is assessed under your purchase terms and applicable law. Suspension or closure does not remove your statutory rights.
12. Privacy and changes to these terms
Our Privacy policy explains how we handle personal information, including sharing quote requests, using cookies and analytics, and responding to privacy requests.
We may update these terms to reflect service or legal changes. Updates apply prospectively from the date stated on this page. For a material change affecting an existing account or paid service, we will provide reasonable advance notice and an opportunity to stop using or cancel the affected service before the change takes effect. Changes will not remove accrued rights or retrospectively change an existing transaction.
13. Complaints and NSW jurisdiction
Send questions or complaints to [email protected] with relevant details. We will review the issue and aim to respond within 30 days. Contacting us does not prevent you from seeking urgent relief, contacting a regulator or exercising legal rights.
These terms are governed by the laws of New South Wales and the Commonwealth of Australia. You and CleaningPages submit to the non-exclusive jurisdiction of the courts of New South Wales and courts entitled to hear appeals from them.
This jurisdiction clause does not prevent you from using a court, tribunal or complaint process available under mandatory consumer protection or other applicable law, including rights you may have where you live. You may also seek assistance from NSW Fair Trading.